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        • 業務專欄
        • 服務英語
        Lesson 2 › 處理退貨的事

        處理退貨的事

        S= Salesperson(售貨員) C= Customer(顧客)

        The customer has just picked out a shirt and a pair of pants and the salesperson is gift-wrapping them for him.

        顧客只挑了一件襯衫和一條褲子,接著店員把它們包起來給他。

        C: What is your policy on returns?

        顧客:你們怎么處理退貨的事?

        S: If you bring them back with your receipt within seven days, you'll get a full refund. Also, if you need alterations to the pants, just bring them in and we'll do them for free.

        店員:如果您在7日之內攜帶收據退貨,就可全額退款。此外,如果您需修改褲子,就把它們帶來,我們會免費服務。

        C: Sounds good.

        顧客:聽起來不錯。

        S: That'll be $70, please. Will you be paying by cash or charge?

        店員:一共70美元,您要付現金還是刷卡呢?

        C: Charge. Here's my card.

        顧客:刷卡,這是我的卡。

        S: Okay, sir, here you are. Thank you very much.

        店員:好了,先生,請收回去。非常謝謝您。

        單詞學習筆記

        1.pick out… 挑選……

        例:Tracy went to the department store to pick out some gifts for her friends. (特蕾西到百貨公司為她朋友挑選一些禮物。)

        2.bring sth back 帶回某物= bring back something

        例:Mr. Wilson made a business trip to. Europe and brought back some souvenirs for his children. (威爾森先生到歐洲出差,并為他的孩子帶回一些紀念品。)

        3. receipt n.收據

        4.refund n.退款

        5.alteration n. 修改;改變

        alter vt. 修改(衣服,房屋等);改變(形狀,外貌等) make an alteration to sth 修改/變更某物 例:Because of his spy's report, the general made several alterations to his battle plan. (由于情報人員的報告,那位將軍把作戰計劃做了幾項修正。) Your skirt should be altered; it's too long. (你的裙子應該改一改,它太長了。)

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